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Refund Policy

Printables Studio is a digital download, so it can’t be returned like a physical product. This page explains when you can get a refund and how to ask for one.

Last updated: October 9, 2026

1. The short version

Once your download has started, sales are final, except in the cases in section 3.
If you haven’t downloaded yet, you can cancel within 14 days for a full refund.
If something isn’t right, email us first. We usually fix things quickly.

2. EU and UK right of withdrawal

If you are a consumer in the European Union or the United Kingdom, you normally have 14 days to withdraw from an online purchase without giving a reason.

For digital content, this right ends once the download starts. Before checkout, you expressly ask for immediate access and confirm that you understand you lose your right of withdrawal once the download begins. We repeat this in your order confirmation email.

If you haven’t started the download, you can still withdraw within 14 days of your purchase. Email support@thecodekeeper.com with your order number and a clear statement that you want to cancel, and we’ll refund you in full.

Your legal rights when digital content is faulty or not as described are not affected by this section.

3. When we refund (wherever you live)

It doesn’t work: the studio won’t open or save PDFs in a supported browser (see our Terms of Use), and we can’t fix the problem within 7 days of your report.
It isn’t as described: your package is materially different from its description on our website.
Duplicate purchase: you were charged twice for the same package.
Not downloaded yet: you ask within 14 days and haven’t started the download.

4. When we don’t refund

You changed your mind after the download started.
Printing costs, paper or print shop fees.
You chose a smaller package than you needed. We’re happy to upgrade you instead (see below).

5. Upgrades instead of refunds

Bought Essentials but need guest list import? Or a Host license but now plan events for clients? Email us with your order number. We’ll send you a link to pay only the price difference and give you the new package.

6. How to ask for a refund

Email support@thecodekeeper.com with:

Your order number and the email address used at checkout.
What happened, and which browser and computer you use.
Screenshots of any error, if possible.

We reply within two business days.

7. How refunds are paid

Approved refunds go back to your original payment method through Shopify Payments. We can’t send refunds to a different card or account.
Your bank usually takes 5–10 business days to show the refund.
When an order is refunded, its license ends. Please delete the files.

8. Payment disputes

Please contact us before disputing a charge with your bank. We can usually solve the problem faster. This doesn’t limit your right to open a dispute with your bank or card issuer.

9. Contact

TheCodeKeeper LLC · 30 N Gould St Ste N, Sheridan, WY 82801, United States
Email: support@thecodekeeper.com